About IT Experts

01Who we are

IT Experts exists to give Canadian organisations the discipline of enterprise IT operations without an enterprise price tag. We are based in Vancouver, British Columbia, and serve clients nationwide. The brand is a sub-brand of SAZ.ca, a Strategy, AI and Acceleration consulting practice, and of Sedighi.ca, the professional site of founder Ali Sedighi, MBA.

Our positioning is deliberate: senior-partner strategy with hands-on IT delivery. We are an IT services and consulting firm, not a reseller. Advice is shaped by what suits your organisation, and product recommendations are not driven by vendor incentives. When fewer licences, simpler tools or a longer hardware cycle is the right answer, we say so.

02Founder and leadership

Ali Sedighi, MBA, is a Marketing and Technology Strategist and CTO who has delivered technology and growth programmes since 2007, more than 17 years of experience. He leads SAZ.ca and Sedighi.ca and personally reviews the guidance published on this site, which is why every article carries an author box and a review date.

His background spans strategy, digital systems, marketing technology and operations. For IT Experts clients, that means conversations that connect infrastructure choices to revenue, risk and growth, rather than treating IT as a cost centre. You can read more at https://sedighi.ca and https://saz.ca.

03How we work

Every engagement begins with a free 30-minute consultation and a short assessment. We then provide a written, fixed-price scope that lists outcomes, responsibilities, assumptions and exclusions. Implementation takes place in planned windows with documented rollback. After go-live, a stabilisation period, a monthly report and a quarterly roadmap meeting keep the work visible.

We publish service targets openly: a 99.9% uptime target for managed services, a 15-minute response target on priority tickets and 24/7 monitoring. These are targets supported by process, escalation and review rather than guarantees. We believe in being specific about what we aim for and honest about how we perform.

04Our principles

Document everything, and give clients the documentation. Standardise before automating. Secure identity before buying tools. Test backups, not just run them. Report in plain language. Avoid lock-in. Prefer supported, mainstream technology that clients can keep if they choose to change providers. These principles are easy to state and hard to follow consistently, which is the reason clients hire a disciplined partner.

We do not invent testimonials, awards or certifications, and we do not claim partner status we do not hold. When we describe example situations, they are labelled as scenarios. Our credentials are those of our parent practice and its founder: more than 17 years of delivery since 2007, an MBA and a record of hands-on technology leadership.

05Where we operate

We serve organisations across Canada, with British Columbia as our primary focus. Our locations pages cover 169 BC cities and communities, 39 cities across the country and all 13 provinces and territories, with practical context about local business conditions, connectivity and continuity risks. Our delivery model is remote-first, with local technicians coordinated for on-site installation and moves.